Hilton Garden Inn Biloxi

I booked through booking.com two days before my arrival date. I arrived right at 10:30. Agent couldn’t locate my confirmation nor my name. This is not the hotel staffs fault at hand. However being a former lead agent. It would have been nice to call around and attempt to guide me in another direction under the hiltons umbrella. I was told there was nothing she could do and left unattended. Took an hour for booking to receive a response from the hotel staff. By that time I had already rebooked and checked myself into the doubletree. Beautiful location friendly staff but she was very much disconnected with how to help people from out of town. More like it’s not my problem type of agent.

We had to wait longer to check in because the rooms weren’t ready, but I was upgraded to a suite which made up for the wait. I sure they were short on help. They didn’t cut corners and the rooms were very clean and comfortable.

nice property disappointed with the fact that I paid extra and a customer prior to me had a much better rate and wouldn’t goner it. almost 75$ difference and they charged 10$ per person for the continental breakfast.

This was a very nice room. Clean and spacious and they welcomed my dog. So I got excellent service and an excellent room and got to bring my dog. The staff was very pleasant. We had a wonderful view of the ocean,

Andre prepared drinks and food it was great and Shay was a awesome receptionist at front desk, honestly everyone who works there was very kind and exceptional.